Customer Service

We are confident you will love your experience with Flamingled. Here are our delivery and returns policies to help make sure we meet your expectations.

Shipping and Delivery

All products are made to order and packaged specifically to protect your goodies. We have formed a strong relationship with Star Track Express and Australia Post to ensure your order is delivered Australia-Wide as quickly as possible.

Please allow 1-5 working days for design and production of your order. Once your order is marked as despatched, parcels will arrive the following working day to most major cities and towns (slightly longer for other destinations). Your order is fully traceable. Your order will be posted via StarTrack Express Courier or Australia Post Express Courier (the quickest option will be chosen based on your location). The cost for this service is a flat fee of $9.90 Australia-Wide

All orders over $75.00 will be sent for FREE within Australia via Express Courier.

Returns and Replacements

We are confident that you will be happy with the quality of our products and stand behind every single item. However, if you are not satisfied with a product for any reason, please contact us within 7 days of receiving your order to initiate an exchange or return refund. Due to the personalized nature of our products, we cannot accept returns based on customer input errors (e.g., typos, layout) or simply if a customer changes their mind or is not happy with the colour. Due to varying colour calibrations of monitors, variations will occur between the design on a monitor and the finished product. The purchaser accepts the risk of such differences.

If the error is due to fault on our behalf, please accept our sincere apologies. Once notified of our error, we will offer you a full refund, credit towards future purchase or complete exchange with the quickest shipping option possible. If you select a full refund, we ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We reserve the right to reject any returns and exchanges that do not meet these conditions.

If you require changes to be made to your order and processing has commenced, a charge of the total order amount will apply minus shipping costs.

Thanks so much for considering us for all your cake toppers, wedding signs, place settings and more.  We're committed to absolute quality and getting your order to you as quickly as possible!